This Privacy Policy explains what personal data jl2 collects from Filipino members, how that data is used, who it may be shared with, and how you can manage your own information. By creating an account or using jl2.bio, you agree to the practices described here. We encourage you to read through this page before you register so you are fully informed about how your data is handled.
Last updated: January 2025 · Applies to all registered members in the Philippines
A clear overview of the personal data jl2 gathers, the lawful basis for collecting it, and how each category is used to run the platform safely for all Filipino members.
1. Account Registration Data
When you sign up for a jl2 account, we collect the information you provide in the registration form — this includes your full name, date of birth, email address, mobile number, and the username you choose for your account. We need this information to create and maintain your account, verify that you meet the minimum age requirement of 21 years old in the Philippines, and communicate important account updates to you. Your date of birth is used solely for age verification and will never be displayed publicly or shared with other members. Your email address and mobile number are used for account notifications, two-factor security prompts, and — if you opt in — promotional updates about new games, jackpot events, and rewards. You can update your contact details at any time by logging in to your account settings, or by contacting [email protected] for changes that require identity re-verification.
2. Identity Verification and Payment Data
To comply with Philippine financial regulations and to protect all members from fraud, jl2 may request identity documents such as a government-issued ID or proof of address at the time of withdrawal or when account activity triggers a verification review. These documents are used strictly for identity and address verification and are stored securely with access restricted to authorised compliance personnel only. jl2 does not store full card numbers or bank account credentials directly — payment transactions are processed through licensed payment providers who operate under their own security standards, and only a transaction reference and the last digits of a payment instrument are retained by jl2 for recordkeeping purposes. All financial data stored by jl2 is encrypted both in transit and at rest. If a verification document is found to be invalid or inconsistent with the details on your account, your account may be suspended pending investigation in accordance with our Terms and Conditions.
3. Platform Usage and Betting Activity Data
jl2 automatically collects data about how you use the platform, including the pages and game sections you visit, the bets you place, the amounts wagered, the games you play, session duration, and the device and browser type you use to access jl2.bio. This usage data helps us improve the platform experience, ensure fair play, detect irregular activity, and personalise the content and offers you see when you log in. Betting history is retained for a minimum period required by applicable regulations and is accessible to you through your account dashboard. Device identifiers and IP addresses are logged to help identify and prevent fraudulent access attempts and to enforce the single-account policy across the platform. No usage data collected by jl2 is sold to advertisers or shared with third parties for marketing purposes outside of jl2's own operations.
4. Support and Communications Data
When you contact jl2's support team by email or through any messaging channel, we retain a record of that correspondence — including your name, contact details, and the content of your messages — for the purpose of resolving your query and maintaining a history of any issues or decisions related to your account. Support records may also be used for staff training and quality assurance purposes on an anonymised basis. If you submit a complaint or dispute, the relevant correspondence will be retained for as long as necessary to manage and close the matter in full. You will not receive unsolicited marketing emails from jl2 unless you have specifically opted in to receiving promotional communications at the time of registration or through your account preferences. You can opt out of marketing emails at any time by updating your notification preferences or by writing to [email protected] with the subject line "Unsubscribe".
As a registered member in the Philippines, you have specific rights regarding the personal information jl2 holds about you. Here is what you can request and how to do it.
Right to Access
You can request a copy of the personal data jl2 holds about you at any time. Submit your access request to [email protected] from the email address registered on your account, and we will respond within 15 business days. The response will include a summary of the data categories we hold, the purposes for which each category is processed, and how long each category is retained. There is no fee for a standard access request, though repeated requests within a short period may be subject to a reasonable handling charge. Your account dashboard also gives you direct access to your betting history, transaction records, and notification preferences without needing to submit a formal request.
Right to Rectification
If any of the personal data jl2 holds about you is inaccurate or out of date, you have the right to request that it be corrected. For basic contact details such as your email address or mobile number, you can update these directly through your account settings after completing the required security verification. For more sensitive information such as your full legal name or date of birth — which are used for identity and age verification — corrections must be submitted to [email protected] along with supporting documentation. We will process rectification requests promptly and confirm the update by email once completed. Keeping your details accurate is important for smooth withdrawals and uninterrupted access to your account.
Right to Erasure
You may request that jl2 delete your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or regulatory reason to retain your information. Requests for erasure should be sent to [email protected] and will be assessed on a case-by-case basis. Please note that some data — such as transaction records and identity verification documents — must be retained for minimum periods under applicable Philippine regulations even after account closure, and these cannot be deleted on request. Where erasure is not possible in full, jl2 will inform you of which data must be retained, for how long, and under what legal basis. Erasure of eligible data will be confirmed to you in writing once completed.
Right to Object to Processing
If you believe jl2 is processing your personal data in a way that is not justified by a legitimate interest or legal obligation, you have the right to object. The most common exercise of this right is objecting to the use of your data for direct marketing — you can do this simply by updating your notification preferences in your account settings or by emailing [email protected]. For objections relating to other processing activities, please describe your concern clearly in your email so that our team can assess whether the processing can be limited or stopped. jl2 will respond to all objection requests within 15 business days and will explain the outcome clearly, including the basis for any decision to continue processing where a legal obligation requires it.
jl2 does not sell your personal information. Here is a clear breakdown of the limited circumstances in which your data may be shared with third parties.
Payment Processors and Financial Partners
To process your ₱ PHP deposits and withdrawals, jl2 shares the minimum necessary transaction data with licensed payment service providers operating in the Philippines. This data typically includes your name, transaction amount, and a payment reference — it does not include your full account history or betting records. All payment partners used by jl2 are bound by contractual data protection obligations and are required to process your financial data solely for the purpose of completing the specific transaction. jl2 does not grant payment partners ongoing access to your account data beyond what is required for each individual transaction. If a payment partner changes, jl2 will update this Privacy Policy accordingly and notify members by email where the change materially affects how their financial data is handled.
Regulatory and Law Enforcement Authorities
jl2 is required by Philippine law to disclose certain member data to relevant regulatory authorities upon receipt of a valid legal request, court order, or regulatory direction. This may include account registration information, transaction records, and identity verification documents. jl2 does not proactively disclose member data to government agencies beyond what is required by law, and will only respond to requests that meet the applicable legal standard. Where permitted by law, jl2 will make reasonable efforts to notify affected members of a disclosure request before responding, except where doing so is prohibited by the terms of the legal request itself. All disclosures made to authorities are logged internally for compliance recordkeeping purposes.
Responsible Gaming Partners
As part of jl2's commitment to responsible gaming for Filipino members, the platform may share limited anonymised usage data with recognised responsible gaming organisations or self-exclusion registries operating in the Philippines. This data sharing is designed to support player welfare programmes and does not include personally identifiable information unless you have specifically consented to a named referral. If you self-exclude through the Responsible Gaming page, your exclusion status may be communicated to partner platforms operating under the same responsible gaming framework to ensure your exclusion is respected across relevant services. You can contact [email protected] for more information about which responsible gaming partners jl2 works with and how data sharing with those partners is managed.
Quick answers to the most frequent data and privacy questions from jl2 members in the Philippines.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a concern about how your information is being handled, reach out to the jl2 support team directly. You can also visit the FAQ page for quick answers to common account and platform questions, or review the Terms and Conditions for the full framework governing your jl2 membership.
Email: [email protected]